Data Center Technician I: 24/7 Hands-On IT Support

Flexential; Portland (OR); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical, Telehealth, Dental and Vision

401(k)

HSAs and FSAs

Life and AD&D

Disability insurance

PTO

Employee Assistance Program

Wellness Program

Rewards and Recognition

Job summary

Flexential is seeking a Data Center Technician I to provide 24x7x365, hands-on support in a Portland-area data center. You will handle customer interactions, monitor infrastructure, and execute field tasks while following safety and cabling standards.

Ideal candidates have strong communication, basic Windows OS knowledge, and a willingness to learn on the job. This on-site role requires dependable transportation and the ability to work varied shifts.

Qualifications

• High school diploma or equivalent.
• 0-4 years of IT or Data Center Support experience.
• Strong verbal and written communication skills.

Responsibilities

• Establish and maintain strong customer relationships with prompt responses.
• Monitor and troubleshoot technical issues and alarms.
• Follow ERP processes and escalate to engineering when needed.
• Conduct physical security walkthroughs and manage sign-in procedures.
• Document time spent on tasks and support cases, including installations and outages.
• Ensure accurate entry of labor on timesheets and ticket updates.

Skills

Customer experience

Verbal communication

Written communication

Windows OS

Reliability

Learning quickly

Escalation handling

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

Flexential is seeking a Data Center Technician I to provide 24x7x365, hands-on support in a Portland-area data center. You will handle customer interactions, monitor infrastructure, and execute field tasks while following safety and cabling standards.

Ideal candidates have strong communication, basic Windows OS knowledge, and a willingness to learn on the job. This on-site role requires dependable transportation and the ability to work varied shifts.