Cloud Data Center Technician (On-Call)

Amazon Inc.; Clifton (NJ); On-site; USD 38,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to maintain and repair data center hardware and networks, participate in on-call rotations, and ensure high availability of AWS services.

The role involves travel between data centers, working in industrial environments, and collaborating with diverse engineering and operations teams. You'll contribute to incident response, change management, and process improvements, while supporting 24/7 operations and training newer team members.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience.
• 2+ years of computer layer 1/2 networking experience (troubleshooting and repair).
• Work flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to interview, train and onboard new team members.

Skills

Server hardware troubleshooting

Network troubleshooting

Flexible schedule

Education

Bachelor's degree in IT-related field

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to maintain and repair data center hardware and networks, participate in on-call rotations, and ensure high availability of AWS services.

The role involves travel between data centers, working in industrial environments, and collaborating with diverse engineering and operations teams. You'll contribute to incident response, change management, and process improvements, while supporting 24/7 operations and training newer team members.