Data Center Technician - 24/7 On-Call Ops

Amazon; Oregon (WI); On-site; USD 41,000 - 74,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Oregon (PDX) is seeking a Data Center Technician to perform server rack installations, hardware diagnostics, and network troubleshooting, ensuring high availability of AWS services. The role involves on-call rotation and occasional travel between data centers.

You will collaborate with engineers, operations teams, and vendors, participate in change management, and contribute to documentation. A 2+ year background in server hardware and L1/L2 networking, along with a drive for hands-on

Qualifications

• 2+ years of computer/server hardware troubleshooting experience or related IT work.
• 2+ years of computer layer 1/2 networking experience.
• Willingness to work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Perform server rack installations, hardware break-fix, and troubleshoot network issues to maintain AWS service availability.
• Serve as a primary contact point for engineers, developers, vendors, and contractors.
• Participate in on-call duties and scheduled maintenance/change management activities.
• Contribute to documentation and process improvements based on issue analysis.
• Assist in interviewing, training, and onboarding new team members.

Skills

Server hardware troubleshooting

Networking (L1/L2)

On-call / shift work

Documentation / process improvement

Training new team members

Education

Bachelor's degree in IT-related field

Job description

Amazon in Oregon (PDX) is seeking a Data Center Technician to perform server rack installations, hardware diagnostics, and network troubleshooting, ensuring high availability of AWS services. The role involves on-call rotation and occasional travel between data centers.

You will collaborate with engineers, operations teams, and vendors, participate in change management, and contribute to documentation. A 2+ year background in server hardware and L1/L2 networking, along with a drive for hands-on