Data Center Technician — 24/7 On-Call Ops

Amazon Inc.; Lithia Springs (GA); On-site; USD 39,000 - 68,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to install equipment, troubleshoot server hardware, and fix network issues in a 24/7 data center environment in Lithia Springs, GA.

You will coordinate with engineers, software developers, and vendors to resolve incidents and improve processes. The role requires flexibility for weekends, nights, and holidays, with on-call duties and opportunities to contribute to documentation and onboarding new team members.

Qualifications

• 1+ years of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Server hardware troubleshooting

Network troubleshooting

Documentation

On-call duties

Education

High school diploma

Associate's degree in Computer Science/ Networking

Tools

Ticketing system

Diagnostics tools

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to install equipment, troubleshoot server hardware, and fix network issues in a 24/7 data center environment in Lithia Springs, GA.

You will coordinate with engineers, software developers, and vendors to resolve incidents and improve processes. The role requires flexibility for weekends, nights, and holidays, with on-call duties and opportunities to contribute to documentation and onboarding new team members.