Data Center Technician – 24/7 On-Call Ops

Amazon Web Services (AWS); Irvine (CA); On-site; USD 37,000 - 66,000; Full time

Job summary

Amazon Data Services, Inc. seeks a Data Center Technician to support 24/7 operations across multiple sites.

You will install servers, troubleshoot hardware and network issues, respond to incidents, and coordinate with engineers, vendors, and contractors to maintain high availability. Qualified candidates bring 2+ years hardware repair, 1+ year networking, and a willingness to participate in a primary responder rotation.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma.
• 1+ years of relevant experience in data center operations, IT support, or a similar technical field.
• Willingness to participate in a primary responder rotation and support 24/7 data center operations.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Networking

Primary responder rotation

Data center operations

Education

High school diploma

Associate degree or equivalent

Job description

Amazon Data Services, Inc. seeks a Data Center Technician to support 24/7 operations across multiple sites.

You will install servers, troubleshoot hardware and network issues, respond to incidents, and coordinate with engineers, vendors, and contractors to maintain high availability. Qualified candidates bring 2+ years hardware repair, 1+ year networking, and a willingness to participate in a primary responder rotation.