Data Center Technician | 24/7 On-Call Hardware & Network

Amazon; Fredericksburg (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Amazon Data Services, Inc. in Virginia is seeking Data Center Technicians to support our customers across locations. This on-site role ensures availability and reliability of data center operations through hardware and network diagnostics, repairs, and participation in an on-call rotation.

You will troubleshoot server hardware, perform repairs, collaborate with cross-functional teams, and uphold security best practices while contributing to documentation and ongoing process improvements.

Qualifications

• 1+ years of computer hardware troubleshooting and repair.
• 1+ years of computer networking experience.
• High school or equivalent diploma.

Responsibilities

• Meet SLAs against assigned trouble tickets via a directed workflow.
• Serve as the first line touch point for hardware troubleshooting and technical issues.
• Perform regular server hardware repairs (drives, motherboards, etc.).
• Carry out routine network, server hardware, and OS related repairs.
• Work with cross‑functional teams to complete routine tasks.
• Adhere to security and safety best practices in the data center.
• Participate in team meetings for metric analysis and daily/weekly goal achievement.
• Identify and help create documentation for global use.
• Identify and help create process improvements relevant to the data center environment.
• Perform server upgrades, rebuilds, and scheduled work as required.
• Interact with third‑party vendors and contractors.
• Contribute to the development of other team members.

Skills

Hardware troubleshooting

Networking

Customer interaction

Education

High school diploma

Job description

Amazon Data Services, Inc. in Virginia is seeking Data Center Technicians to support our customers across locations. This on-site role ensures availability and reliability of data center operations through hardware and network diagnostics, repairs, and participation in an on-call rotation.

You will troubleshoot server hardware, perform repairs, collaborate with cross-functional teams, and uphold security best practices while contributing to documentation and ongoing process improvements.