Data Center Technician - 24/7 On-Call Ops

Amazon; Garland (TX); On-site; USD 88,570,000 - 155,247,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to join the AWS team in Garland, TX. You will perform server rack installations, hardware break‑fix, and network diagnostics to help keep AWS data centers running reliably.

The role involves on‑call rotation, travel between data centers, a demanding shift schedule, and collaboration with engineers, vendors, and contractors. You will contribute to documentation, participate in maintenance activities, and assist with onboarding new

Qualifications

• 2+ years of computer/server hardware troubleshooting experience.
• 2+ years of computer layer 1/2 networking experience.

Responsibilities

• Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability.
• Serving as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on‑call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on analysis of operational issues.
• Helping to interview, train and onboard new team members.

Skills

Hardware troubleshooting

Networking

Education

Bachelor's degree in IT or related field

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to join the AWS team in Garland, TX. You will perform server rack installations, hardware break‑fix, and network diagnostics to help keep AWS data centers running reliably.

The role involves on‑call rotation, travel between data centers, a demanding shift schedule, and collaboration with engineers, vendors, and contractors. You will contribute to documentation, participate in maintenance activities, and assist with onboarding new