Cloud Data Center Technician — 24/7 On‑Call

Amazon; Wharton (TX); On-site; USD 41,328 - 74,390; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSU eligibility

Job summary

Amazon is seeking a Data Center Technician in Texas to join a dynamic AWS team responsible for maintaining data center hardware, networking, and operational readiness. The role involves on‑call rotations and travel between active data center sites as needed to ensure continuous service availability.

Key responsibilities include hardware troubleshooting, network repairs, and collaboration with engineers and contractors. A flexible schedule, including nights and weekends, is required.

Qualifications

• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).
• Willingness to travel between data center sites as needed.

Responsibilities

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability
• Carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Perform on‑call duties and participate in scheduled maintenance and change management activities
• Contribute to documentation and process improvement initiatives based on analysis of operational issues
• Help interview, train, and onboard new team members

Skills

Hardware troubleshooting

Networking (L1/L2)

On-call readiness

Technical documentation

Team collaboration

Education

Bachelor’s degree or equivalent IT experience

Tools

Data Center hardware

Job description

Amazon is seeking a Data Center Technician in Texas to join a dynamic AWS team responsible for maintaining data center hardware, networking, and operational readiness. The role involves on‑call rotations and travel between active data center sites as needed to ensure continuous service availability.

Key responsibilities include hardware troubleshooting, network repairs, and collaboration with engineers and contractors. A flexible schedule, including nights and weekends, is required.