Data Center Technician - 24/7 Facilities & Support

Netrality; Indianapolis (IN); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Short-term disability insurance

Long-term disability insurance

AD&D insurance

Paid parental leave

Fertility support

401k matching

Employee discounts

Job summary

Netrality is expanding its Data Center Operations team in Indianapolis, seeking a Data Center Technician to monitor and maintain critical infrastructure supporting local and tenant environments. You will respond to alerts, perform routine site tasks, assist with ticketed requests, and collaborate with cross-functional teams to ensure safety, uptime, and quality service 24/7/365.

Applicants should have at least 2 years in a data center or related field, a safety-focused mindset, and strong

Qualifications

• High School Diploma required.
• 2 years of Data Center experience or related field.
• Industry certifications preferred.
• Fundamental knowledge of Data Center cooling and power infrastructure a plus.
• 2 years of customer service experience required.
• Excellent troubleshooting, problem solving, multitasking and organization skills.

Responsibilities

• Monitor the Critical Facilities Monitoring System and address alarm events.
• Provide top-tier physical and remote support for Colocation Customers in a 24/7/365 facility.
• Handle customer requests via web-based ticketing system and coordinate resources.
• Assist with sales orders and prepare facilities for new customer environments.
• Perform routine hourly walkthroughs of the facility to verify equipment and conditions.
• Assist with physical security monitoring and access control.

Skills

Data center experience

Customer service

Troubleshooting

Communication

Safety mindset

Team player

Education

High School Diploma

Associate degree in technical field

Industry certifications

Job description

Netrality is expanding its Data Center Operations team in Indianapolis, seeking a Data Center Technician to monitor and maintain critical infrastructure supporting local and tenant environments. You will respond to alerts, perform routine site tasks, assist with ticketed requests, and collaborate with cross-functional teams to ensure safety, uptime, and quality service 24/7/365.

Applicants should have at least 2 years in a data center or related field, a safety-focused mindset, and strong