Data Center Technician - 24/7 Ops & Customer Support

Netrality; Chicago, Northern (IL, KY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Company-paid Life/Disability/AD&D

Parental Leave

401k Matching

Discount Platform

Job summary

Netrality Data Centers is hiring a Data Center Technician to join our Operations team in Chicago. The role focuses on maintaining and monitoring critical infrastructure, supporting both Netrality colocation customers and building tenants.

Candidates should have a strong safety mindset, at least 2 years of DC-related experience, and excellent communication skills. The position involves on-site responsibilities with a 24/7/365 schedule and opportunities for growth within the organization.

Qualifications

• High School Diploma required.
• 2 years of Data Center experience or related technical field required.
• Industry certifications or associate degree in a technical area strongly preferred.
• Fundamental knowledge of DC cooling and power infrastructure is a plus.
• 2 years of customer service experience required.
• Excellent communication and multitasking abilities.
• Safety-first mindset in all tasks.
• Ability to work both independently and with a team.

Responsibilities

• Monitor the Critical Facilities Monitoring System and address alarm events.
• Provide top-tier on-site and remote support for local and international customers 24/7/365.
• Process service requests via web-based ticketing system and coordinate resources.
• Assist with rack & stack tasks and coordinate equipment deployments.
• Perform hourly facility walkthroughs and verify readings of critical equipment.
• Support security monitoring via cameras, access badges, and alarms.
• Handle deliveries, logistics, and general site support.
• Maintain detailed logs of events, inventory, and tickets.
• Assist in client deployment planning and facility expansions.

Skills

Data Center experience

Customer service

Troubleshooting

Safety mindset

Communication

Cross-functional work

Education

High School Diploma

Technical certifications preferred

Tools

Microsoft Office

Adobe Suite

Job description

Netrality Data Centers is hiring a Data Center Technician to join our Operations team in Chicago. The role focuses on maintaining and monitoring critical infrastructure, supporting both Netrality colocation customers and building tenants.

Candidates should have a strong safety mindset, at least 2 years of DC-related experience, and excellent communication skills. The position involves on-site responsibilities with a 24/7/365 schedule and opportunities for growth within the organization.