Data Center Technician — 24/7 Operations & Support

Netrality Data Centers; St. Louis (MO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Disability insurance (short & long)

AD&D insurance

Parental leave

Fertility support

401(k) matching

Employee discount platform

Charitable gift match

Job summary

Netrality Data Centers in Saint Louis, Missouri, is seeking a Data Center Technician for the day shift to monitor and maintain critical infrastructure in a 24/7 facility. You will address alerts, support customers, manage tickets, and assist in deployments and logistics.

You will work with local site teams, contractors, and tenants, performing hourly checks, security monitoring, and rack-and-stack tasks while upholding safety and high service standards.

Qualifications

• High School Diploma required.
• 2 years of Data Center experience or closely related technical fields required.
• Certifications or associate degree+ in a technical area strongly preferred.
• Fundamental knowledge of Data Center cooling and power infrastructure is a plus.
• 2 years of customer service experience required.
• Strong troubleshooting, problem solving, multitasking and organization skills.
• Operate with a ‘safety first’ mindset at all times.

Responsibilities

• Monitor the Critical Facilities Monitoring System and address alarm events.
• Provide top-tier physical and remote customer support for local and international Colocation Customers in a 24/7/365 facility.
• Use a web-based ticketing system to assist with access requests, troubleshooting, orders, delivery logistics, and general support.
• Execute sales orders and facility preparations to support new customer environments.
• Perform hourly facility walkthroughs to verify readings of critical equipment and overall conditions.
• Assist with physical security monitoring using cameras, access badges, door alarms, and notifications.
• Perform rack & stack tasks for customer equipment as required.
• Handle routine operational tasks including equipment repairs and interconnections.
• Manage customer package deliveries and coordinate resources to resolve issues.
• Assist in client deployment strategies and facility expansion planning.

Skills

Data Center operations

Customer service

Troubleshooting

Communication

Safety minded

Education

Associate degree or technical training

Tools

Microsoft Office

Adobe Suite

Job description

Netrality Data Centers in Saint Louis, Missouri, is seeking a Data Center Technician for the day shift to monitor and maintain critical infrastructure in a 24/7 facility. You will address alerts, support customers, manage tickets, and assist in deployments and logistics.

You will work with local site teams, contractors, and tenants, performing hourly checks, security monitoring, and rack-and-stack tasks while upholding safety and high service standards.