Evening Data Center Technician - 24/7 Operations & Support

Netrality Data Centers

Indianapolis (IN)

On-site

USD 34,000 - 48,000

Full time

26 hours ago

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Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life, disability, and AD&

Parental leave and fertility support

401k matching

Employee discounts

Job summary

Netrality Data Centers in Indianapolis, IN, is seeking an Evening Data Center Technician to monitor critical infrastructure and support Colocation customers in a 24/7 facility. The role requires a high school diploma, 2 years of data center or related tech experience, and strong troubleshooting and communication skills.

Candidate will perform hourly facility checks, assist with rack & stack, and coordinate with the support teams.

Qualifications

2 years of data center or related technical experience required.
Strong troubleshooting and organization skills.
Excellent communication and teamwork abilities.

Responsibilities

Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation services as required to address alarm events.
Provide top-tier physical and remote customer support for local and international Colocation Customers in a 24/7/365 facility to include fiber/copper cross-connects and equipment troubleshooting.
Monitor and assist Customer Support requests through use of a Web-based ticketing system where customers have access to services including access requests, Remote Hand troubleshooting, processing orders, delivery logistics, and general support.
Execute sales orders and facility preparations to support new customer environments in accordance with ongoing sales activity.
Perform hourly walkthroughs of the facility to visually verify and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions.
Assist with physical security monitoring through use of cameras, access badges, door alarms and notifications.
Perform “rack & stack” tasks for customer equipment as required.
Perform routine operational tasks including equipment handling, repairs and troubleshooting, processing interconnection circuit orders, and general site support.
Manage customer package deliveries through receiving, handling, storing, and shipping.
Answer client calls, emails and other inquiries in a professional manner, and coordinate the appropriate resources to resolve client issues.
Assist in client deployment strategies and facility expansion planning.
Sign visitors in and out of the facility and escort authorized personnel as required.
Monitor and assist during planned outages or maintenance windows.
Maintain detailed logs of all events, anomalies, inventory, and work tickets.
Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues.
All other duties as assigned by supervisor(s).