Data Center Technician — 24/7 Critical Infra Support

Netrality Data Centers; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Netrality Data Centers in Chicago seeks a Data Center Technician to monitor and maintain critical infrastructure, investigate alerts, and follow escalation procedures to meet high service and security standards.

In this role you will support colocations and tenants, perform hourly facility checks, manage access and security, and coordinate with teams to ensure smooth operations and timely response to incidents.

Qualifications

• High School Diploma required.
• 2 years of previous Data Center experience or related technical field.
• Industry certifications or associate degree+ preferred.
• Fundamental knowledge of data center cooling and power infrastructure a plus.
• 2 years of customer service experience required.
• Strong troubleshooting, problem solving, multitasking and organization skills.
• Operate with a ‘safety first’ mindset at all times.
• Excellent communicator and team player.

Responsibilities

• Monitor the Critical Facilities Monitoring System and address alarm events.
• Provide top-tier physical and remote customer support in a 24/7 facility.
• Assist with web-based ticketing system requests and service orders.
• Execute sales orders and facility preparations for new environments.
• Perform hourly walkthroughs of the facility to verify equipment readings.
• Assist with security monitoring using cameras and access controls.
• Handle rack & stack tasks for customer equipment as required.
• Conduct routine operations: repairs, interconnections, and site support.
• Manage package deliveries and coordinate resources to resolve issues.
• Assist in deployment strategies and facility expansion planning.
• Sign visitors and escort authorized personnel; support during outages.
• Maintain detailed logs of events, inventory, and tickets.
• Maintain professional relations with contractors, tenants, and colleagues.

Skills

Data Center Operations

Troubleshooting

Customer Service

Communication

Team Player

Organization

Safety Mindset

Microsoft Office

Education

High School Diploma

Associate degree or certifications preferred

Job description

Netrality Data Centers in Chicago seeks a Data Center Technician to monitor and maintain critical infrastructure, investigate alerts, and follow escalation procedures to meet high service and security standards.

In this role you will support colocations and tenants, perform hourly facility checks, manage access and security, and coordinate with teams to ensure smooth operations and timely response to incidents.