Data Center Technician - 24/7 Physical & Remote Support

Netrality; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability

Paid parental leave

401k matching

Charitable gift matching

Job summary

Netrality Data Centers, a growing owner-operator of strategic interconnection properties, seeks a Data Center Technician to monitor and maintain critical infrastructure supporting customers and tenants. The role includes escalation handling, remote and on-site support, and collaboration across teams to uphold high service and security standards.

You'll work in a fast-paced, close-knit environment with growth potential and ongoing opportunities to implement efficiencies enterprise-wide, aligning

Qualifications

• High School Diploma required; data center experience preferred.
• 2 years of data center or related technical experience.
• Certifications or an associate degree in a technical field preferred.
• Strong troubleshooting and customer service skills.

Responsibilities

• Monitor the Critical Facilities Monitoring System and respond to alarms.
• Provide top-tier physical and remote customer support for colocations 24/7.
• Process customer support requests via a web ticketing system.
• Assist with sales orders and facility preparations for new customers.
• Conduct hourly facility walkthroughs to read readings from equipment.
• Support physical security monitoring with cameras and door alarms.
• Maintain logs of events, inventory, and tickets.
• Escort visitors and coordinate resources to resolve client issues.

Skills

Troubleshooting

Customer service

Communication

Team player

Independent worker

Multitasking

Safety mindset

Time management

Cross-functional collaboration

Problem solving

Education

High School Diploma

Technical certifications / Associate degree

Tools

Microsoft Office Suite

Adobe Suite

Job description

Netrality Data Centers, a growing owner-operator of strategic interconnection properties, seeks a Data Center Technician to monitor and maintain critical infrastructure supporting customers and tenants. The role includes escalation handling, remote and on-site support, and collaboration across teams to uphold high service and security standards.

You'll work in a fast-paced, close-knit environment with growth potential and ongoing opportunities to implement efficiencies enterprise-wide, aligning