Data Center Technician — 24/7 Operations & Support

Netrality Data Centers; St. Louis (MO); On-site; USD 30,000 - 47,000; Full time

Job summary

Netrality Data Centers in Missouri is seeking a Data Center Technician to maintain and monitor critical infrastructure across our facility, supporting both colocation customers and building tenants. You'll address alerts, follow escalation procedures, and ensure compliance with high-level service and security standards.

The role offers a hands-on environment with opportunities to grow the function, participate in ongoing efficiency improvements, and collaborate with a close-knit team dedicated

Qualifications

• High School Diploma required.
• 2 years of previous Data Center experience required.
• Industry related certifications, or associate degree+ strongly preferred.
• Fundamental knowledge of Data Center cooling and power infrastructure a plus.
• 2 years of customer service experience required.
• Excellent communicator and team player.
• Experience working independently as well as collaboratively; manage priorities with deadlines.

Responsibilities

• Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation services to address alarm events.
• Provide top-tier physical and remote customer support for local and international Colocation Customers 24/7/365.
• Use the Web-based ticketing system to address access, Remote Hand troubleshooting, orders, delivery logistics, and general support.
• Execute sales orders and facility preparations to support new customer environments.
• Perform hourly walkthroughs to verify readings from critical equipment and monitor facility conditions.
• Assist with physical security monitoring using cameras, badges, door alarms, and notifications.
• Perform rack & stack tasks for customer equipment as required.
• Maintain logs of events, inventory, and work tickets; handle routine site support tasks.
• Answer client calls and emails professionally; coordinate resources to resolve issues.
• Assist in client deployment strategies and facility expansion planning.

Skills

Data center operations

Customer service

Troubleshooting

Multitasking

Communication

Teamwork

Safety conscious

Problem solving

Cross-functional

Prioritization

Education

High School Diploma

Associate degree in technical field

Tools

Microsoft Office Suite

Adobe Suite

Job description

Netrality Data Centers in Missouri is seeking a Data Center Technician to maintain and monitor critical infrastructure across our facility, supporting both colocation customers and building tenants. You'll address alerts, follow escalation procedures, and ensure compliance with high-level service and security standards.

The role offers a hands-on environment with opportunities to grow the function, participate in ongoing efficiency improvements, and collaborate with a close-knit team dedicated