Data Center Services CoE Operations Manager (Remote)

ABB; Kentucky; Remote; USD 119,000 - 190,000; Full time

Job summary

ABB is seeking a senior role within the Data Center Services Center of Excellence in the United States. The role oversees day-to-day field service operations, including surge team management, resource planning, and KPI-driven performance.

Strong leadership and a customer-focused mindset are essential. The role is remote within the US with a preference for Western or Mountain Time Zones and requires up to 50% travel.

Qualifications

• Bachelor's degree in engineering or business or equivalent experience.
• Knowledge of Data Center start-up and commissioning strategies.
• Ability to read engineering drawings and technical specifications.
• Willing to travel up to 50% in the US.

Responsibilities

• Improves service availability, quality, and customer experience across all field service operations.
• Develops, implements, and reviews field service strategy aligned with global business objectives.
• Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
• Drives continuous improvement, first-time-right execution, and KPI-based performance management.
• Identifies onsite opportunities to enhance customer operations and communicates them to account teams.
• Leads a culture of operational excellence, risk management, and effective end-to-end service delivery.
• Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements.
• Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.
• Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high-quality execution.
• Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.

Skills

Leadership

Communication

Teamwork

Customer-focused mindset

Education

Bachelor's Degree in Engineering or Business

Tools

MS Project

Google Sheets

Google Docs

Google Drive

Google Slides

SAP

BIM

Compass

CxAlloy

Procore

Job description

ABB is seeking a senior role within the Data Center Services Center of Excellence in the United States. The role oversees day-to-day field service operations, including surge team management, resource planning, and KPI-driven performance.

Strong leadership and a customer-focused mindset are essential. The role is remote within the US with a preference for Western or Mountain Time Zones and requires up to 50% travel.