Data Center Services CoE: Field Operations Lead (Remote)

ABB; Virginia; Remote; USD 119,000 - 190,000; Full time

Benefits offered by this job

Health benefits

401k with company contributions

Paid holidays

Job summary

ABB in the United States is seeking a high-impact leader to run the Data Center Services Center of Excellence operations. You will oversee day-to-day service activities, surge team development, and cross-functional collaboration to exceed customer expectations.

The role: remote within the U.S. with a preference for Western/Mountain Time Zones; travel up to 50%. Base salary ranges from $119,000 to $190,400 with eligibility for annual incentive bonuses.

Qualifications

• Bachelor's Degree in Engineering or Business or commensurate experience.
• Knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market.
• Knowledge of MS Project, Google Suite, SAP; ability to interpret engineering drawings and specifications.
• Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc.

Responsibilities

• Improves service availability, quality, and customer experience across field service operations.
• Develops, implements, and reviews field service strategy aligned with global business objectives.
• Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
• Drives continuous improvement, first-time-right execution, and KPI-based performance management.
• Identifies onsite opportunities to enhance customer operations and communicates them to account teams.
• Leads a culture of operational excellence, risk management, and effective end-to-end service delivery.
• Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements.
• Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.
• Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high-quality execution.
• Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.

Skills

Leadership

Communication

Teamwork

Customer focus

Problem solving

Safety awareness

Travel readiness

Education

Bachelor's Degree in Engineering or Business

Tools

MS Project

Google Suite

SAP

BIM

Compass

CxAlloy

Procore

Job description

ABB in the United States is seeking a high-impact leader to run the Data Center Services Center of Excellence operations. You will oversee day-to-day service activities, surge team development, and cross-functional collaboration to exceed customer expectations.

The role: remote within the U.S. with a preference for Western/Mountain Time Zones; travel up to 50%. Base salary ranges from $119,000 to $190,400 with eligibility for annual incentive bonuses.