Data Center Service Compliance Lead

Milestone Technologies, Inc.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Service Compliance Lead to monitor and report on service performance across receiving, UR management, inventory, and shipping.

You will collaborate with the Lead Service Improvement Engineer to analyze data, investigate non-compliance, and drive improvements to meet service standards across North America IBOS operations. The role requires at least a couple of years in supply chain analytics with strong data skills, RCA experience, and solid

Qualifications

• Minimum 2 years of experience in a Supply Chain Analyst, Logistics Coordinator, or related role.
• Proven experience in tracking & reporting with inventory systems.
• Effective verbal and written communication skills.
• Compliance, process and procedure experience.
• Bachelor’s degree in business, supply chain or related field preferred.

Responsibilities

• Produce and analyze data metrics to track service SLAs and KPIs.
• Track and report Milestone Team performance and critical success factors.
• Develop, track and report underlying operational data (SOX, UR, HS, storage, aging inventory).
• Perform root cause analysis to identify improvement opportunities.
• Identify areas for improvement regarding services, processes and functions.
• Assist in tracking completion of Continuous Service Improvement activities.
• Serve as SPOC for Milestone IBOS NA client projects.
• Assess potential service impact of changes on operating models and governance.
• Review SOP changes and supporting systems/tools with client PI groups.
• Document vendor performance reports and drive approved improvements.
• Participate in site audits and inspections across operations.
• Ensure inventory controls, labeling, and 3-way matching compliance.
• Monitor consigned inventory and monthly counts across locations.
• Track non-reparable inventory movements between sites.
• Review task management to ensure high clearance and completion rates.

Skills

Data metrics

SLA/KPI reporting

Root cause analysis

Communication skills

Compliance knowledge

Education

High School Diploma or GED

Bachelor’s degree in business, supply chain or related field

Job description

Milestone Technologies, Inc. is seeking a Service Compliance Lead to monitor and report on service performance across receiving, UR management, inventory, and shipping.

You will collaborate with the Lead Service Improvement Engineer to analyze data, investigate non-compliance, and drive improvements to meet service standards across North America IBOS operations. The role requires at least a couple of years in supply chain analytics with strong data skills, RCA experience, and solid