Data Center Lead | Tech & Team Coach

Milestone Technologies, Inc.; DeKalb (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Milestone Technologies, Inc. in Illinois seeks a Data Center Lead to supervise on-site technicians and manage daily staff operations. You will mentor, monitor performance, approve timecards, and drive service quality while coordinating with recruiting and other locations.

Strong leadership, hands-on hardware knowledge, and the ability to lift 50 pounds are essential. The role emphasizes safety, processes, and continuous improvement in a fast-paced data center environment.

Qualifications

• Basic knowledge of and hands-on experience with computer hardware.
• Strong written and spoken English proficiency.
• Ability to quickly learn new software.
• Ability to multi-task and manage priority workloads.
• Physical ability to lift at least 50 pounds.

Responsibilities

• Oversees daily management of staff, including IC1, IC2 technicians.
• Approve timecards and monitor attendance.
• Coach and mentor staff to achieve high quality results and high performance.
• Conduct one-on-one status meetings and annual performance reviews.
• Adhere to disciplinary processes for staff performance issues.
• Explain operational performance results and KPI outcomes.
• Suggest improvements to improve operational efficiency locally.
• Screen and schedule burst labor resources for short-term projects.
• Assist recruiting in interviewing candidates and backfills.
• Assist in onboarding and training of new hires.
• Manage local morale budget to maintain team spirit.
• Collaborate with Data Center Leads in other locations.
• Other duties as assigned by management.

Skills

Computer hardware knowledge

Multi-tasking

Learn new software quickly

English fluency

Leadership abilities

Education

High School Diploma or Equivalent

Job description

Milestone Technologies, Inc. in Illinois seeks a Data Center Lead to supervise on-site technicians and manage daily staff operations. You will mentor, monitor performance, approve timecards, and drive service quality while coordinating with recruiting and other locations.

Strong leadership, hands-on hardware knowledge, and the ability to lift 50 pounds are essential. The role emphasizes safety, processes, and continuous improvement in a fast-paced data center environment.