Regional Operations Lead: Lean, Analytics & Service

Milestone Technologies, Inc.; Louisiana; On-site; USD 85,000 - 115,000; Full time

Job summary

Milestone Technologies, Inc. is seeking an Regional Operations Manager to partner with client operations leaders to deliver service excellence and sustained business results across the region.

You will identify improvements in processes and systems, support BI and reviews, and lead cross-functional teams to drive performance and resource optimization. The role requires strong analytical skills, 5+ years in warehousing/logistics, and 2+ years in leadership.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum 5 years in warehouse, logistics, inventory control, or related operations.
• Minimum 2 years in a leadership or supervisory role.
• Experience with lean operations, project management, and cross-functional collaboration.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Multi-site operations leadership experience preferred.

Responsibilities

• Partner with client operations leadership to support service excellence and business results.
• Identify and implement improvements in systems, processes, and service delivery.
• Support business intelligence, analytics, and regular business reviews.
• Lead and motivate cross-functional teams while supporting team development and performance.
• Manage operational initiatives, process gaps, service risk, and escalation efforts.
• Oversee regional resource planning, forecasting, recruiting support, onboarding/offboarding, and succession planning.
• Collaborate with HR, training, and leadership teams on employee development and operational programs.

Skills

Leadership

Analytics

Cross-functional

Project management

Lean operations

Communication

Multi-site leadership

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Milestone Technologies, Inc. is seeking an Regional Operations Manager to partner with client operations leaders to deliver service excellence and sustained business results across the region.

You will identify improvements in processes and systems, support BI and reviews, and lead cross-functional teams to drive performance and resource optimization. The role requires strong analytical skills, 5+ years in warehousing/logistics, and 2+ years in leadership.