Service Compliance Lead: Data & Process Excellence

Milestone Technologies, Inc.; Ohio; On-site; USD 70,000 - 100,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Service Compliance Lead to monitor and report on service operational performance across receiving, UR management, inventory management and shipping.

You will work with stakeholders to address gaps in standards and compliance, reducing potential operational or commercial impact across North America IBOS services. The role involves data analysis, root cause investigations, and collaboration on continuous service improvement initiatives to harmonize service

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of experience in a Supply Chain Analyst, Logistics Coordinator, or related role with tracking & reporting experience.
• Effective verbal & written communication skills.
• Compliance, Process & Procedure experience.
• Bachelor’s degree in business, supply chain or related field preferred.

Responsibilities

• Produce and Analyze data metrics to support tracking and reporting of service SLA's & KPI's.
• Track and report on Milestone Team performance and key success factors as per SOW; develop and report on operational data.
• Support identification and sharing of areas for improvement regarding services, processes, and functions for Milestone and client IBOS operations.
• Assist in tracking Continuous Service Improvement activities.
• Provide a single point of contact for Milestone IBOS NA collaboration on client PI group projects.
• Assist in identifying potential service impacts of changes on operating models and governance.
• Participate with client PI Group in reviewing SOP changes and supporting systems; document performance and drive improvements.
• Ensure correct inventory management controls and compliance with SOPs.

Skills

Data analysis

SLA/KPI reporting

Root cause analysis

Communication (verbal & written)

Education

Bachelor's degree in business or related field

Job description

Milestone Technologies, Inc. is seeking a Service Compliance Lead to monitor and report on service operational performance across receiving, UR management, inventory management and shipping.

You will work with stakeholders to address gaps in standards and compliance, reducing potential operational or commercial impact across North America IBOS services. The role involves data analysis, root cause investigations, and collaboration on continuous service improvement initiatives to harmonize service