Data Center Compliance Manager

Milestone Technologies, Inc.; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Service Compliance Lead to monitor and report on service performance across receiving, UR management, inventory, and shipping.

You will collaborate with the Lead Service Improvement Engineer to analyze data, investigate non-compliance, and drive improvements to meet service standards across North America IBOS operations. The role requires at least a couple of years in supply chain analytics with strong data skills, RCA experience, and solid

Qualifications

• Minimum 2 years of experience in a Supply Chain Analyst, Logistics Coordinator, or related role.
• Proven experience in tracking & reporting with inventory systems.
• Effective verbal and written communication skills.
• Compliance, process and procedure experience.
• Bachelor’s degree in business, supply chain or related field preferred.

Responsibilities

• Produce and analyze data metrics to track service SLAs and KPIs.
• Track and report Milestone Team performance and critical success factors.
• Develop, track and report underlying operational data (SOX, UR, HS, storage, aging inventory).
• Perform root cause analysis to identify improvement opportunities.
• Identify areas for improvement regarding services, processes and functions.
• Assist in tracking completion of Continuous Service Improvement activities.
• Serve as SPOC for Milestone IBOS NA client projects.
• Assess potential service impact of changes on operating models and governance.
• Review SOP changes and supporting systems/tools with client PI groups.
• Document vendor performance reports and drive approved improvements.
• Participate in site audits and inspections across operations.
• Ensure inventory controls, labeling, and 3-way matching compliance.
• Monitor consigned inventory and monthly counts across locations.
• Track non-reparable inventory movements between sites.
• Review task management to ensure high clearance and completion rates.

Skills

Data metrics

SLA/KPI reporting

Root cause analysis

Communication skills

Compliance knowledge

Education

High School Diploma or GED

Bachelor’s degree in business, supply chain or related field

Job description

Milestone Technologies is looking for a Service Compliance Lead to join our team. The function of the Service Compliance Coordinator is to identify and report on service operational performance to ensure achievement of service compliance across receiving, UR management, inventory management and shipping. With the assistance of the Lead Service Improvement Engineer, the coordinator will employ service performance data analysis & trending to investigate service performance. They will also use root cause analysis investigation to explore reasons for missed targets & non-compliance. This output will be used to ensure harmonization of service standards and adherence to operational compliance across the North America Regional IBOS service. They will work with internal stakeholders to take action upon gaps in standards and compliance to reduce any potential operational or commercial impact.

Responsibilities

• Produce and Analyze data metrics to support the tracking and report of service SLA's & KPI's
  Track and report on Milestone Team performance critical success factors as per contracted SOW Develop, track and report on underlying Operational Data, not limited to SOX, UR's, H&S, Site Storage Capacity and Aging Inventory Support Root Cause Analysis by identifying opportunity for RCA on areas such as SOX, UR Management, Cycle Count, Receipt Management and Month End that assists in the drive of service rollout of solutions that assist in developing and managing adherence to Service Harmonization and SOP execution
  Support the identification and sharing of areas for improvement regarding services, processes, and functions for Milestone and client IBOS operations to support incremental operational improvements
  Assist in the tracking to completion on all Continuous Service Improvement activity
  Provide a SPOC for Milestone IBOS NA collaboration on client PI group projects
  Assist in the identification of the potential service impact of change on operating models, including process, people, organizational structure, service governance and SLA/KPI reporting
  Participate with client PI Group in reviewing the release of changes or additions to SOP's and supporting systems and tools Provide written reports documenting Vendor's performance of Services Partner to seek, proactively recommend, and drive implementation of approved process improvements to increase productivity, customer satisfaction, and overall program efficiency as it relates to the Services Participate in site related audits and inspections related to all operational activity
  Ensure correct Inventory management controls regarding the labeling and placement procedures in line with SOPs Compliance with Receipt Management SOPs covering 3-way matching, Unordered Receipt Management, serialization and asset tagging, and standard carrier receiving Correct inventory handling/breakdown and storage in designated storage rooms as per SOPs Ensure all Consigned Inventory, Assets and Bulk stock is accurately counted monthly for all required storage locations
  Track & Report non-reparable inventory movements between sites
  Review Task Management to ensure 90% task clearance compliance and 100% Unbreak Now Collaboration regarding the verification of Month End Checklist Completion

High School Diploma or GED

• Minimum 2 years of experience in a Supply Chain Analyst, Logistics Coordinator, or related role Proven experience in tracking & reporting experience with inventory systems
  Effective verbal & written communication skills
  Compliance, Process & Procedure experience
  Bachelor’s degree in business, supply chain or related field of study preferred