Data Center Compliance Manager

Milestone Technologies, Inc.; Ohio; On-site; USD 70,000 - 100,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Service Compliance Lead to monitor and report on service operational performance across receiving, UR management, inventory management and shipping.

You will work with stakeholders to address gaps in standards and compliance, reducing potential operational or commercial impact across North America IBOS services. The role involves data analysis, root cause investigations, and collaboration on continuous service improvement initiatives to harmonize service

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of experience in a Supply Chain Analyst, Logistics Coordinator, or related role with tracking & reporting experience.
• Effective verbal & written communication skills.
• Compliance, Process & Procedure experience.
• Bachelor’s degree in business, supply chain or related field preferred.

Responsibilities

• Produce and Analyze data metrics to support tracking and reporting of service SLA's & KPI's.
• Track and report on Milestone Team performance and key success factors as per SOW; develop and report on operational data.
• Support identification and sharing of areas for improvement regarding services, processes, and functions for Milestone and client IBOS operations.
• Assist in tracking Continuous Service Improvement activities.
• Provide a single point of contact for Milestone IBOS NA collaboration on client PI group projects.
• Assist in identifying potential service impacts of changes on operating models and governance.
• Participate with client PI Group in reviewing SOP changes and supporting systems; document performance and drive improvements.
• Ensure correct inventory management controls and compliance with SOPs.

Skills

Data analysis

SLA/KPI reporting

Root cause analysis

Communication (verbal & written)

Education

Bachelor's degree in business or related field

Job description

Milestone Technologies is looking for a Service Compliance Lead to join our team. The function of the Service Compliance Coordinator is to identify and report on service operational performance to ensure achievement of service compliance across receiving, UR management, inventory management and shipping. With the assistance of the Lead Service Improvement Engineer, the coordinator will employ service performance data analysis & trending to investigate service performance. They will also use root cause analysis investigation to explore reasons for missed targets & non-compliance. This output will be used to ensure harmonization of service standards and adherence to operational compliance across the North America Regional IBOS service. They will work with internal stakeholders to take action upon gaps in standards and compliance to reduce any potential operational or commercial impact.

Responsibilities

• Produce and Analyze data metrics to support the tracking and report of service SLA's & KPI's
• Track and report on Milestone Team performance critical success factors as per contracted SOW Develop, track and report on underlying Operational Data, not limited to SOX, UR's, H&S, Site Storage Capacity and Aging Inventory Support Root Cause Analysis by identifying opportunity for RCA on areas such as SOX, UR Management, Cycle Count, Receipt Management and Month End that assists in the drive of service rollout of solutions that assist in developing and managing adherence to Service Harmonization and SOP execution
• Support the identification and sharing of areas for improvement regarding services, processes, and functions for Milestone and client IBOS operations to support incremental operational improvements
• Assist in the tracking to completion on all Continuous Service Improvement activity
• Provide a SPOC for Milestone IBOS NA collaboration on client PI group projects
• Assist in the identification of the potential service impact of change on operating models, including process, people, organizational structure, service governance and SLA/KPI reporting
• Participate with client PI Group in reviewing the release of changes or additions to SOP's and supporting systems and tools Provide written reports documenting Vendor's performance of Services Partner to seek, proactively recommend, and drive implementation of approved process improvements to increase productivity, customer satisfaction, and overall program efficiency as it relates to the Services Participate in site related audits and inspections related to all operational activity
• Ensure correct Inventory management controls regarding the labeling and placement procedures in line with SOPs Compliance with Receipt Management SOPs covering 3-way matching, Unordered Receipt Management, serialization and asset tagging, and standard carrier receiving Correct inventory handling/breakdown and storage in designated storage rooms as per SOPs Ensure all Consigned Inventory, Assets and Bulk stock is accurately counted monthly for all required storage locations
• Track & Report non-reparable inventory movements between sites
• Review Task Management to ensure 90% task clearance compliance and 100% Unbreak Now Collaboration regarding the verification of Month End Checklist Completion

Qualifications

• High School Diploma or GED
• Minimum 2 years of experience in a Supply Chain Analyst, Logistics Coordinator, or related role Proven experience in tracking & reporting experience with inventory systems
• Effective verbal & written communication skills
• Compliance, Process & Procedure experience
• Bachelor’s degree in business, supply chain or related field of study preferred