Data Center Ops Tech II — Cabling & 24x7 Troubleshooting

Csquare; Waltham (MA); On-site; USD 34,000 - 52,000; Full time

Job summary

Csquare is seeking an Operations Technician 2 to provide 24x7 data center support in Waltham, MA. The role focuses on installations, troubleshooting, monitoring, and thorough documentation for internal and external customers.

Responsibilities include isolating issues for colocation clients, installing and testing copper and fiber cabling, and maintaining accurate ticket-based records. The position requires adaptability for night/weekend shifts and potential on-call duties.

Qualifications

• 2+ years of operational and technical experience in an IT environment.
• Familiarity with BICSI is desired.
• 2–3 years of experience installing, testing and terminating copper, fiber (multi & single mode) and coaxial cable.
• Working knowledge of OSI layers, TCP/IP and DNS.
• Strong troubleshooting for Layer 1–3 issues.
• Understanding of TIA/EIA-568 and IEEE 802.3 Ethernet fundamentals.
• Unix/Windows OS navigation and basic commands.
• Security clearance may be required for customer support.
• Excellent communication and organizational skills; strong teamwork.

Responsibilities

• Install and troubleshoot copper, fiber, and coaxial cabling in the data center.
• Isolate and troubleshoot issues for colocation customers.
• Document all work in the ticket system and support requests.
• Conduct Layer 1 cable testing and terminate/test cabling with LC/SC; RJ45.
• Manage backup/tape rotations and offsite transfers.
• Monitor critical systems and support Facilities Team.
• Escalate events per policy; assist with installations/De-installations.

Skills

IT experience

Copper testing

Fiber testing

OS / TCP-IP

LAN/WAN basics

Team player

Education

College degree preferred

Job description

Csquare is seeking an Operations Technician 2 to provide 24x7 data center support in Waltham, MA. The role focuses on installations, troubleshooting, monitoring, and thorough documentation for internal and external customers.

Responsibilities include isolating issues for colocation clients, installing and testing copper and fiber cabling, and maintaining accurate ticket-based records. The position requires adaptability for night/weekend shifts and potential on-call duties.