Data Center Operations Technician 2

Csquare; Waltham (MA); On-site; USD 34,000 - 52,000; Full time

Job summary

Csquare is seeking an Operations Technician 2 to provide 24x7 data center support in Waltham, MA. The role focuses on installations, troubleshooting, monitoring, and thorough documentation for internal and external customers.

Responsibilities include isolating issues for colocation clients, installing and testing copper and fiber cabling, and maintaining accurate ticket-based records. The position requires adaptability for night/weekend shifts and potential on-call duties.

Qualifications

• 2+ years of operational and technical experience in an IT environment.
• Familiarity with BICSI is desired.
• 2–3 years of experience installing, testing and terminating copper, fiber (multi & single mode) and coaxial cable.
• Working knowledge of OSI layers, TCP/IP and DNS.
• Strong troubleshooting for Layer 1–3 issues.
• Understanding of TIA/EIA-568 and IEEE 802.3 Ethernet fundamentals.
• Unix/Windows OS navigation and basic commands.
• Security clearance may be required for customer support.
• Excellent communication and organizational skills; strong teamwork.

Responsibilities

• Install and troubleshoot copper, fiber, and coaxial cabling in the data center.
• Isolate and troubleshoot issues for colocation customers.
• Document all work in the ticket system and support requests.
• Conduct Layer 1 cable testing and terminate/test cabling with LC/SC; RJ45.
• Manage backup/tape rotations and offsite transfers.
• Monitor critical systems and support Facilities Team.
• Escalate events per policy; assist with installations/De-installations.

Skills

IT experience

Copper testing

Fiber testing

OS / TCP-IP

LAN/WAN basics

Team player

Education

College degree preferred

Job description

SHIFT 6 AM to 4 PM Wednesday through Saturday

The Operations Technician 2 (O) is responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation.

Primary Responsibilities

• Work directly with colocation customers to isolate and troubleshoot issues as necessary.
• Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center.
• Layer 1 cable testing, including light testing, continuity – Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45).
• Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.
• Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.
• Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team.
• Follow all global policies and procedures. Effectively elevate events in a timely manner to the appropriate team.
• Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling.
• Work efforts which requires work with ladders and various hand tools.
• Employee’s assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements.
• Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as needed to perform this task. Server lifts can be utilized where applicable.
• Perform additional/other duties as assigned such as (but not limited to): Physical Security including, monitoring and controlling access to the Data Center, cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties.

Experience & Qualifications

• College degree preferred, not required. 2+ years of operational and technical experience in an IT environment required.
• IT Certification and/or familiarity with BICSI is desired.
• 2 to 3 years’ experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable.
• Working knowledge of all OSI layers, TCP/IP model and associated protocols such as DNS.
• Highly effective at troubleshooting Layer 1-3 issues (physical, data link and network layers).
• Thorough understanding of TIA/EIA-568 and IEEE 802.3 Ethernet fundamentals.
• UNIX/Windows operating system navigation, general commands and system programs/processes knowledge and experience.
• Security clearance via Government or other agency background check may be required for customer support.
• Excellent communication and organizational skills are required.
• Strong team player

This employer will not sponsor visas for this role.

Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Data Center

Novice

Team Player

Advanced

Customer Support

Advanced

Troubleshooting

Advanced

Behaviors

Team Player

Works well as a member of a group

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.