Data Center Operations Technician I (On-site)

Quality Technology Services, LLC; Hillsboro (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Quality Technology Services, LLC is seeking a Critical Operations Technician I in Hillsboro, OR to install, repair, and maintain IT, electrical, mechanical, and plumbing/piping equipment in a 24x7x365 data center environment. The role requires on-site work with customer support both in person and by phone.

Responsibilities include monitoring building systems, performing routine tests, processing work orders, and updating tickets.

Responsibilities

• Applies learning, knowledge, skills, and company policies to IT, electrical and mechanical equipment and operating systems.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Job description

Quality Technology Services, LLC is seeking a Critical Operations Technician I in Hillsboro, OR to install, repair, and maintain IT, electrical, mechanical, and plumbing/piping equipment in a 24x7x365 data center environment. The role requires on-site work with customer support both in person and by phone.

Responsibilities include monitoring building systems, performing routine tests, processing work orders, and updating tickets.