Data Center Operations Technician I — 24/7 On-Site

QTS Data Centers; Richmond (VA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) matching

Bonus eligible

PTO & holidays

Stock purchase

Volunteer days

Parental leave

Job summary

QTS Data Centers in Richmond, VA is seeking a Critical Operations Technician I to install, repair and maintain IT, electrical and mechanical systems within our 24x7 data center environment. You will monitor building operations, perform routine rounds, and assist customers on the data center floor, both in person and by phone.

On-site work is required; remote options are not available. The role emphasizes strong teamwork, safety, and adherence to procedures while supporting rapid incident

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.
• One or more years of work experience in data center environment, NOC, or equivalent.
• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications.

Responsibilities

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Skills

Customer focus

Interpersonal skills

Teamwork

Communication skills

Problem solving

Tools

MS Office Suite

Job description

QTS Data Centers in Richmond, VA is seeking a Critical Operations Technician I to install, repair and maintain IT, electrical and mechanical systems within our 24x7 data center environment. You will monitor building operations, perform routine rounds, and assist customers on the data center floor, both in person and by phone.

On-site work is required; remote options are not available. The role emphasizes strong teamwork, safety, and adherence to procedures while supporting rapid incident