Data Center Critical Operations Technician I

QTS Realty Trust; Manassas (VA); On-site; USD 73,000 - 113,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Flexible spending and HSA accounts

Paid holidays and paid time off

Paid volunteer days

Employee assistance program

Tuition assistance

Parental leave

Military leave assistance

QTS scholarship for dependents

Wellness program

Job summary

QTS Realty Trust is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, and mechanical systems across a 24x7 data center environment. You will monitor operations, perform rounds, and assist customers in person and by phone on the data center floor.

The role requires on-site work, with ongoing ticketing, escalation, and collaboration with systems engineers to resolve issues and complete hardware/software tasks.

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.

Responsibilities

• Lead maintenance of IT, electrical, and mechanical equipment and controls.
• Provide remote hands and eyes services for customers and document work orders.
• Install and repair IT and mechanical equipment per documentation and procedures.
• Coordinate with supervisors to order tools and parts and complete maintenance tasks.
• Respond to emergencies and keep documentation up to date.

Skills

Customer focus

Interpersonal skills

Executive communication

Education

Technical training or military training

Tools

MS Office Suite

Job description

QTS Realty Trust is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, and mechanical systems across a 24x7 data center environment. You will monitor operations, perform rounds, and assist customers in person and by phone on the data center floor.

The role requires on-site work, with ongoing ticketing, escalation, and collaboration with systems engineers to resolve issues and complete hardware/software tasks.