Data Center Critical Operations Technician I

QTS Realty Trust; Cedar Rapids (IA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid holidays and PTO

Tuition assistance

Volunteer days

Job summary

QTS Data Centers in Cedar Rapids, IA is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, mechanical, and plumbing equipment across interior and exterior facilities. This role supports a 24x7x365 data center environment on-site and assists customers on the data floor both in person and by phone.

The position requires routine data analysis, ticket management, and escalation to systems engineers.

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.

Responsibilities

• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support.
• Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non‑critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.

Skills

Customer focus

Interpersonal skills

Analytical thinking

Teamwork

MS Office proficiency

Education

Two or more years of technical training or equivalent

A+ Certification

Network+ Certification

BICSI Installer I Certification

Tools

MS Office Suite

Job description

QTS Data Centers in Cedar Rapids, IA is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, mechanical, and plumbing equipment across interior and exterior facilities. This role supports a 24x7x365 data center environment on-site and assists customers on the data floor both in person and by phone.

The position requires routine data analysis, ticket management, and escalation to systems engineers.