Data Center Operations Technician I

QTS Realty Trust; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Paid time off

Tuition assistance

Parental leave

Military leave assistance

QTS scholarship for dependents

Job summary

QTS Realty Trust is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, mechanical, and plumbing/piping equipment within a 24x7x365 data center environment. The role involves on-site work, customer interaction on the Data Center floor, and ticket management to ensure system reliability and performance.

Responsibilities include preventive maintenance, remote hands support, hardware/software configuration, and adherence to Change Management procedures.

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.

Responsibilities

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Lead s, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support.
• Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.

Skills

Technical training

IT knowledge

Electrical systems

Mechanical systems

MS Office Suite

Tools

MS Office Suite

Job description

QTS Realty Trust is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, mechanical, and plumbing/piping equipment within a 24x7x365 data center environment. The role involves on-site work, customer interaction on the Data Center floor, and ticket management to ensure system reliability and performance.

Responsibilities include preventive maintenance, remote hands support, hardware/software configuration, and adherence to Change Management procedures.