Data Center Operations Technician I

QTS Realty Trust; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off

Tuition assistance

HSA

Volunteer days

Employee assistance program

Parental leave

Mentorship opportunities

Discounted services

Wellness program

Diversity & inclusion programs

Competitive compensation

Stock Purchase Plan

On-site facilities

Job summary

QTS Realty Trust is seeking a Critical Operations Technician I to join our Richmond, VA data center team. This role covers installation, repair, and maintenance of IT, electrical and mechanical systems on-site to ensure continuous operations.

You will assist customers on the data center floor, manage tickets, and collaborate with systems engineers to resolve issues, with a requirement to work on-site in a 24x7 environment.

Qualifications

• Two or more years of technical training or equivalent.
• Background in IT, electrical, and/or mechanical.
• Proficient with MS Office Suite.

Responsibilities

• Performs installation, repair, and maintenance of IT, electrical, mechanical, and plumbing equipment.
• Monitors building systems and conducts routine assessments of performance.
• Assist customers on the data center floor in person and by phone.
• Creates and updates tickets in the ticketing system and escalates to systems engineers as needed.
• Supports 24x7x365 data center operations on-site.
• Provides remote hands services and basic configuration support.
• Coordinates with supervisors to order tools and equipment.
• Follows Change Management processes for maintenance tasks.

Skills

Customer focus

Team player

MS Office

Data center ops

Education

Technical training

Job description

QTS Realty Trust is seeking a Critical Operations Technician I to join our Richmond, VA data center team. This role covers installation, repair, and maintenance of IT, electrical and mechanical systems on-site to ensure continuous operations.

You will assist customers on the data center floor, manage tickets, and collaborate with systems engineers to resolve issues, with a requirement to work on-site in a 24x7 environment.