Data Center Operations Technician - Critical Systems

QTS Realty Trust; Cedar Rapids (IA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Paid time off

Volunteer days

Wellness program

Job summary

QTS Realty Trust in Cedar Rapids, IA is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, and mechanical equipment in a demanding 24x7 data center. The role requires on-site work and the ability to handle routine operation requirements with accuracy.

You will monitor building systems, manage tickets, assist customers on the Data Center floor, and coordinate with systems engineers for timely resolution of alerts and requests.

Qualifications

• Two or more years of technical training or equivalent experience.
• Background in IT, electrical, and/or mechanical areas.
• Proficiency with MS Office Suite.

Responsibilities

• Installs and maintains IT, mechanical, and electrical equipment as required.
• Lead preventive maintenance and record readings to ensure proper operation.
• Provide remote hands and eyes services for customers.
• Manage tickets for customer calls and system alerts in the ticketing system.
• Support on-site customer equipment installs and escalate issues to engineers as needed.

Skills

IT knowledge

Electrical/mechanical aptitude

Customer interaction

Data center operations

Education

Technical training

Tools

MS Office

Ticketing system

Job description

QTS Realty Trust in Cedar Rapids, IA is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, and mechanical equipment in a demanding 24x7 data center. The role requires on-site work and the ability to handle routine operation requirements with accuracy.

You will monitor building systems, manage tickets, assist customers on the Data Center floor, and coordinate with systems engineers for timely resolution of alerts and requests.