Data Center Critical Operations Technician I

QTS Data Centers; Chicago (IL); On-site; USD 48,000 - 74,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) match

Paid volunteer days

Tuition assistance

Parental Leave

Job summary

QTS Data Centers, located in Chicago, IL, is seeking a Critical Operations Technician to maintain mechanical, electrical, HVAC and IT equipment across our data centers in a hands-on, on-site role. You will work with operations teams to ensure continuous uptime and safety.

The role prioritizes preventative maintenance, rapid fault diagnosis, and coordination with vendors and customers to keep critical infrastructure running smoothly.

Qualifications

• Two or more years of technical or trade training, military training, or workplace equivalency.
• Background in facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment.
• Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Responds as required to building emergencies and customer requests.

Skills

Tech/trade training

MS Office

Job description

QTS Data Centers, located in Chicago, IL, is seeking a Critical Operations Technician to maintain mechanical, electrical, HVAC and IT equipment across our data centers in a hands-on, on-site role. You will work with operations teams to ensure continuous uptime and safety.

The role prioritizes preventative maintenance, rapid fault diagnosis, and coordination with vendors and customers to keep critical infrastructure running smoothly.