Data Center Operations Manager - On-Call & Travel

Amazon Inc.; Canton (MS); On-site; USD 71,000 - 124,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a technology manager to lead a team that maintains cloud infrastructure for global data center operations.

The role requires experience in people management, strategic planning, mentoring, sponsoring projects, and proposing technical solutions, with involvement in hardware and network diagnostics and on-call rotation. You will join a diverse team of engineers and operations professionals, collaborate across AWS to meet safety and security standards, and

Qualifications

• 4+ years of IT experience or a Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and to make updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the work-flows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

People management

IT experience

Data center operations

On-call support

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Job description

Amazon Data Services, Inc. is seeking a technology manager to lead a team that maintains cloud infrastructure for global data center operations.

The role requires experience in people management, strategic planning, mentoring, sponsoring projects, and proposing technical solutions, with involvement in hardware and network diagnostics and on-call rotation. You will join a diverse team of engineers and operations professionals, collaborate across AWS to meet safety and security standards, and