Data Center Operations Manager: Lead Tech & On-Call

Amazon; Canton (MS); On-site; USD 71,000 - 124,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services (AWS) Data Center Operations is seeking a Data Center Manager to lead and mentor teams across multiple locations, driving strategic initiatives, process improvements, and cost-efficient infrastructure management.

You will oversee day-to-day data center operations, on-call rotations, and large-scale events, while developing career paths, allocating staffing, and implementing policies to meet SLAs and safety standards. This is a demanding, hands-on leadership role.

Qualifications

• 4+ years IT experience or Bachelor's in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.

Skills

People management

Leadership

Data center operations

Travel readiness

Education

Bachelor's degree or equivalent

Tools

System management tools

Networking hardware

Job description

Amazon Web Services (AWS) Data Center Operations is seeking a Data Center Manager to lead and mentor teams across multiple locations, driving strategic initiatives, process improvements, and cost-efficient infrastructure management.

You will oversee day-to-day data center operations, on-call rotations, and large-scale events, while developing career paths, allocating staffing, and implementing policies to meet SLAs and safety standards. This is a demanding, hands-on leadership role.