Data Center Operations Leader

CBRE, Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

CBRE, Inc. is seeking a Data Center Manager to lead the technical engineering team responsible for critical preventative maintenance, routine operations, and emergency repairs in mission-critical client environments.

This on-site role requires strong leadership, experience with data center infrastructure (HVAC, electrical, UPS), SLA adherence, and effective client coordination. Shift schedule features 12-hour rotations with weeks on/off.

Qualifications

• Bachelor's degree preferred with 3–5 years managing critical infrastructure.
• Critical Environment Expertise: Understanding of data center infrastructure, including HVAC/cooling, electrical distribution, backup generators, and UPS systems.
• People Management: Staffing, team selection, technical training, performance mentoring, and staff retention.
• Communication Skills: Ability to guide the exchange of sensitive, complicated, and highly technical information, clearly convey operational expectations, and handle high‑pressure infrastructure problems.
• Leadership & Influence: Strong leadership skills to motivate technical teams and optimize the efficiency, safety, and effectiveness of the department.
• Software Proficiency: In-depth knowledge of Microsoft Office products (Word, Excel, Outlook) and familiarity with CMMS.

Responsibilities

• Technical Team Leadership: Provide formal supervision, training, and development for facility engineers and technicians. Conduct performance evaluations, handle recruiting, and manage staff schedules, task assignments, and cross‑training.
• Operations & SLA Compliance: Oversee configuration management, work orders, preventative maintenance, and emergency repairs. Ensure all technical tasks are completed within strict Master Services Agreement (MSA) and Service Level Agreement (SLA) timeframes.
• Client & Stakeholder Management: Serve as the primary on‑site operational point of contact for the client. Collaborate with external stakeholders to meet all operational milestones and contractual agreements.
• Critical Infrastructure Oversight: Verify that facility infrastructure equipment installations (e.g., UPS, chillers, generators) are completed on time. Oversee IT equipment power deployments, power allocations, hardware relocations, and decommissioning requests.
• Risk & Method Statements: Author, review, and prepare technical Method Statements and RAMS for all maintenance and operational activities. Present these risk‑mitigation plans to senior management and clients for approval before execution.
• Data Hall Standards: Oversee daily routine cleanups, environmental controls, and space audits of the data halls. Review findings to maintain strict industry compliance regarding air purity and operational standards.
• Incident Resolution: Act as the escalation point to resolve unforeseen critical infrastructure incidents. Swiftly communicate issues and resolution status to senior management and the client.
• Documentation & Standards: Confirm all deployments adhere to internal, manufacturer, and industry compliance standards. Maintain precise, up-to-date documentation and records for all technical processes and facility changes.
• CBRE Values & Culture: Lead by example by modeling behaviors consistent with CBRE RISE values. Influence diverse stakeholders to reach agreements and maintain high operational efficiency.

Skills

Team management

Data center infrastructure

CMMS experience

HVAC & power systems

Education

Bachelor's Degree

Tools

CMMS

MS Office

Job description

CBRE, Inc. is seeking a Data Center Manager to lead the technical engineering team responsible for critical preventative maintenance, routine operations, and emergency repairs in mission-critical client environments.

This on-site role requires strong leadership, experience with data center infrastructure (HVAC, electrical, UPS), SLA adherence, and effective client coordination. Shift schedule features 12-hour rotations with weeks on/off.