Data Center Operations Lead - Global Cloud Infra

Amazon; United States; On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

RSU program

401(k) matching

Job summary

Amazon is seeking a technology manager to lead a Data Center Operations team responsible for global infrastructure, hardware and network diagnostics, and on-site repairs. The role requires strategic thinking, mentoring across levels, and driving technical solutions, with on-call rotation responsibilities and travel between facilities.

You will oversee a diverse team, shape career paths, recruit and train staff, and ensure scalable, reliable operations while maintaining stringent safety and

Qualifications

• Experience in professional or military IT-related roles.
• 2+ years of people management or 2+ years in a management role.
• 1+ years of operations and on-call support for data center facilities or similar.

Responsibilities

• Lead and develop a diverse data center operations team across locations.
• Prioritize tickets and manage staffing, scheduling, and performance.
• Drive career development and staffing updates in internal tools.
• Recruit, train, and mentor data technicians to maintain staffing levels.
• Oversee day-to-day operations, queue management, and 24/7 shift coverage.
• Track and improve KPIs and efficiency; drive process improvements.

Skills

People management

Team leadership

Strategic planning

Mentoring

Technical acumen

On-call support

Data center operations

Hiring decisions

Job description

Amazon is seeking a technology manager to lead a Data Center Operations team responsible for global infrastructure, hardware and network diagnostics, and on-site repairs. The role requires strategic thinking, mentoring across levels, and driving technical solutions, with on-call rotation responsibilities and travel between facilities.

You will oversee a diverse team, shape career paths, recruit and train staff, and ensure scalable, reliable operations while maintaining stringent safety and