Data Center Operations Leader: Global Cloud Infrastructure

Amazon Inc.; Boardman (OR); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a technology manager to lead a data center operations team responsible for global cloud infrastructure. You will mentor staff, sponsor projects, and craft strategies to improve reliability, efficiency, and cost.

The role requires hands-on leadership across hardware, network diagnostics, and on-call rotation. Based in the USA (Boardman, OR preferred), you will coordinate across locations, drive KPIs, and develop career paths while ensuring safe, scalable

Qualifications

• Experience managing data center operations teams across multiple locations.
• Strong leadership and mentoring skills.
• Ability to sponsor projects and define technical solutions.
• Willingness to travel as needed.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of diverse team(s) of data center operation professionals with varying skills across locations.
• Developing Career Paths for employees and updates in internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve workflows and throughput for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about quality and quantity of services to continuously improve Customer Experience.

Skills

People management

Data center operations

On-call support

Strategic planning

Mentorship

Technical leadership

Job description

Amazon Data Services, Inc. is seeking a technology manager to lead a data center operations team responsible for global cloud infrastructure. You will mentor staff, sponsor projects, and craft strategies to improve reliability, efficiency, and cost.

The role requires hands-on leadership across hardware, network diagnostics, and on-call rotation. Based in the USA (Boardman, OR preferred), you will coordinate across locations, drive KPIs, and develop career paths while ensuring safe, scalable