Data Center Operations Lead - 24/7 Fiber & Hardware

EOS IT Solutions; Monroe (LA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Meals, snacks, drinks, and desserts

10 Days of PTO

12 Paid Holidays

6 Sick Days

401(k) company match

Job summary

EOS IT Solutions in the United States seeks a Data Center Network Operations Lead to oversee hardware repair, fiber splicing, testing, and maintenance across large-scale environments. You will manage a team of technicians, ensure SLA-driven service, and resolve complex hardware and network issues using CLI tools.

This role requires 24/7/365 coverage, travel up to 10%, and strong leadership, safety, and documentation practices.

Qualifications

• Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.
• 5+ years of IT support, hardware diagnostics, and repair in enterprise environments.
• 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility.
• Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience in troubleshooting and repairing fiber, server, storage, and network hardware.
• Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
• Excellent problem-solving skills and ability to work under pressure in high-availability environments.
• Strong communication and leadership skills with a customer-focused mindset.
• Valid driver's license and ability to travel between data center sites as needed.

Responsibilities

• Lead operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
• Troubleshoot Layer 1-3 network issues, including port failures, fiber optic cabling, link flaps, and misconfigurations.
• Provide technical support and guidance for fiber splicing activities, including single-mode, multi-mode, and ribbon fiber applications.
• Support testing and validation activities using OTDR, OLTS, power meters, and visual fault locators.
• Assist in the review and interpretation of OTDR traces, loss budgets, and certification results.
• Support troubleshooting and resolution of fiber infrastructure issues and network faults.

Skills

CLI proficiency

Team leadership

Fiber optics troubleshooting

Hardware diagnostics

Documentation

Safety compliance

Communication skills

Education

Assoc degree or higher in technical discipline

Hands-on data center IT experience

Tools

Cisco CLI

Linux/Unix shell

iDRAC

iLO

SNMP

Job description

EOS IT Solutions in the United States seeks a Data Center Network Operations Lead to oversee hardware repair, fiber splicing, testing, and maintenance across large-scale environments. You will manage a team of technicians, ensure SLA-driven service, and resolve complex hardware and network issues using CLI tools.

This role requires 24/7/365 coverage, travel up to 10%, and strong leadership, safety, and documentation practices.