Data Center Network Ops Lead — 24/7, Hands-on

EOS IT Solutions; Trenton (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Meals, snacks, drinks provided

Paid Time Off (PTO)

Paid Holidays

Sick Days

401(k) Retirement Plan with company-m‑

Job summary

EOS IT Solutions is seeking a Data Center Network Operations Lead to oversee hardware repair, fiber splicing, testing, and maintenance across large-scale environments. You will manage a team of technicians, diagnose issues via CLI, and ensure SLA‑driven service delivery.

The role involves 24/7/365 shifts with up to 10% travel domestically and requires strong leadership, incident management, and collaboration with cross‑functional teams to upgrade and maintain infrastructure.

Qualifications

• Associate degree or higher in a technical discipline or equivalent hands‑on experience in data center operations or IT support.
• 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
• 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility.
• Strong proficiency with CLI‑based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience in troubleshooting and repairing fiber, server, storage, and network hardware.
• Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
• Excellent problem‑solving skills and ability to work under pressure in high‑availability environments.
• Strong communication and leadership skills with a customer‑focused mindset.
• Valid driver’s license and ability to travel between data center sites as needed.

Responsibilities

• Lead operations across server, storage, and network hardware platforms, ensuring timely resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (Cisco IOS, NX‑OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component‑level replacements (drives, memory, NICs, PSUs).
• Troubleshoot Layer 1–3 network issues, including fiber cabling, port failures, and misconfigurations.
• Provide technical support for fiber splicing activities (single‑mode, multi‑mode, ribbon fiber).
• Support testing and validation using OTDR, OLTS, power meters, and fault locators.
• Assist in review and interpretation of OTDR traces, loss budgets, and certification results.
• Support troubleshooting and resolution of fiber infrastructure issues and network faults.

Skills

CLI proficiency

Leadership

Fiber optics

Network troubleshooting

Server hardware

Storage hardware

Scripting (Bash/Python)

Travel readiness

Communication

Education

Associate degree or higher

Tools

Cisco CLI

Linux shell

iDRAC

iLO

OTDR

Power meters

SNMP

ServiceNow

Remedy

Job description

EOS IT Solutions is seeking a Data Center Network Operations Lead to oversee hardware repair, fiber splicing, testing, and maintenance across large-scale environments. You will manage a team of technicians, diagnose issues via CLI, and ensure SLA‑driven service delivery.

The role involves 24/7/365 shifts with up to 10% travel domestically and requires strong leadership, incident management, and collaboration with cross‑functional teams to upgrade and maintain infrastructure.