Data Center Operations Lead

Amazon Web Services (AWS); Umatilla (OR); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. in the United States (Oregon, Umatilla) seeks an experienced technology manager responsible for leading a data center operations team and ensuring reliable cloud infrastructure for global services.

You will mentor staff, sponsor projects, and drive technical solutions while coordinating with multiple sites and on-call rotations. The role emphasizes forming career paths, staffing, KPI tracking, process improvements, and collaboration with diverse engineering and

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Skills

People management

Operations management

Travel readiness

Education

Bachelor's degree in CS/Engineering/Math or equivalent

Tools

System management tools

AWS certification

Job description

Amazon Data Services, Inc. in the United States (Oregon, Umatilla) seeks an experienced technology manager responsible for leading a data center operations team and ensuring reliable cloud infrastructure for global services.

You will mentor staff, sponsor projects, and drive technical solutions while coordinating with multiple sites and on-call rotations. The role emphasizes forming career paths, staffing, KPI tracking, process improvements, and collaboration with diverse engineering and