Data Center Lead — Hands-On Tech & Team Leader

Milestone Technologies, Inc.

Cheyenne (WY)

On-site

USD 90,000 - 130,000

Full time

5 days ago

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Job summary

Milestone Technologies, Inc. seeks a Data Center Lead to work hands-on with Data Center Technicians and lead onsite team management in Cheyenne, WY.

You will drive installation, troubleshooting, and maintenance of servers, networking gear, and cabling while ensuring operational excellence. You will lead safety, training, scheduling, budgeting, and escalation processes, collaborating with regional leads to drive performance and continuous service improvement in a fast-paced data center

Qualifications

College diploma/degree or minimum 2 years of leadership experience in a technical environment.
A Real ID or other federally accepted identification for U.S. travel.
Complete all deliverables assigned by leadership within established timelines, ensuring accuracy and quality.
Foster and oversee new projects and procedural improvements that support company growth and operational efficiency.
Conduct regular meetings with the local client to address upcoming changes, resolve questions, and maintain strong communication.
Provide on-call support during weekend shifts as required to ensure continuity of operations.
Create and maintain cross-functional relationships with the client and other vendors to promote collaboration, efficiency, and a positive service environment.
Strong hands-on experience with computer hardware diagnostics and repair.
Ability to recommend improvements in operational management systems, processes, and best practices.
Experience managing resource budgets, forecasts, and monitoring KPIs.
Ability to increase quality of customer service and operational efficiency.
Ability and willingness to travel to other supported data center locations as needed for operational support, projects, and training.
Comfortable communicating face-to-face and via virtual video calls.
High level of written and oral fluency in English.
Ability to learn new software quickly and adapt to changing technologies.
Ability to multi-task, prioritize effectively, and work independently.
Ability to safely lift, push, pull, and move at least 50 pounds.
PPE usage.
Capable of walking long distances throughout the day.
Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year.

Responsibilities

Lead by example to foster a responsible and productive team atmosphere.
Ensure compliance and quality of data center services per client policies and timelines.
Provide technical direction and train technicians on deployment, troubleshooting, and QA.
Manage ticket workflows and SLA adherence.
Oversee inventory management and auditing.
Lead equipment moves, racking, and safety compliance on projects.
Serve as primary escalation point for technical/operational issues.
Conduct quality assessments and coach staff for high performance.
Hold safety meetings and enforce PPE usage.
Schedule staff and approve timecards; manage workloads.
Conduct performance reviews and apply disciplinary processes when needed.
Coordinate with recruiting to staff short-term projects and hires.
Own onboarding and training for all new hires; support morale initiatives.
Collaborate with other Data Center Leads to share best practices.
Perform additional tasks to support operational excellence.