Data Center Critical Ops Technician II (On-Site)

QTS Realty Trust; Cedar Rapids (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability insurance

401(k)

Flexible spending & HSA

Paid holidays

Paid time off

Volunteer days

Employee assistance program

Tuition assistance

Parental leave

Military leave

Job summary

QTS Realty Trust in Cedar Rapids, IA, is seeking a Critical Operations Technician II to install, repair, and maintain IT, electrical, mechanical, and plumbing equipment across a 24x7 data center. You will monitor building systems, perform tests and data analysis, handle on-site customer support, manage tickets, and escalate issues to systems engineers.

On-site work is required with no remote option. Candidates should have technical training or military background, proficiency with MS Office, and

Qualifications

• Five or more of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical is preferred.
• Proficiency with MS Office Suite and Outlook.

Responsibilities

• Leads, monitors, and performs preventive maintenance on mechanical and electrical equipment.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support.
• Install and configure customer equipment per provisioning docs and procedures.
• Process work orders for preventive and corrective maintenance.
• Create/update tickets for alerts and customer requests.
• Respond to building emergencies and customer requests.
• Complies with safety and change management procedures.

Skills

Customer focus

Interpersonal skills

Teamwork

Analytical thinking

MS Office

Communication

Education

Technical/military training or workplace equivalency

Tools

MS Office Suite

Job description

QTS Realty Trust in Cedar Rapids, IA, is seeking a Critical Operations Technician II to install, repair, and maintain IT, electrical, mechanical, and plumbing equipment across a 24x7 data center. You will monitor building systems, perform tests and data analysis, handle on-site customer support, manage tickets, and escalate issues to systems engineers.

On-site work is required with no remote option. Candidates should have technical training or military background, proficiency with MS Office, and