Data Center: Critical Operations Technician II

QTS Realty Trust; Ashburn (VA); On-site; USD 51,000 - 78,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid holidays

Paid time off

Volunteer days

Stock Purchase Plan

Tuition assistance

Parental Leave

Military Benefits Package

Job summary

QTS Realty Trust is seeking a Critical Operations Technician II to install, repair, and maintain IT, electrical, and mechanical systems across a 24x7 data center. You will assist customers on the floor, manage tickets, and escalate issues to systems engineers as needed.

The role requires on-site work with no remote option. Candidates should have IT/electrical/mechanical background and be comfortable in a fast-paced, safety-conscious environment in Virginia.

Qualifications

• Five or more of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical fields.
• Proficiency with MS Office Suite.

Responsibilities

• Installs IT, electrical and mechanical equipment per documentation and SOPs.
• Provides remote hands and eyes services for customers.
• Creates and updates tickets in the ticketing system for incidents and requests.
• Monitors and maintains building systems and equipment to ensure proper operation.
• Responds to emergencies and customer requests as needed.

Skills

Technical training

Military training

Workplace equivalency

Tools

MS Office Suite

Job description

QTS Realty Trust is seeking a Critical Operations Technician II to install, repair, and maintain IT, electrical, and mechanical systems across a 24x7 data center. You will assist customers on the floor, manage tickets, and escalate issues to systems engineers as needed.

The role requires on-site work with no remote option. Candidates should have IT/electrical/mechanical background and be comfortable in a fast-paced, safety-conscious environment in Virginia.