Data Center Critical Operations Technician I

qtsdatacenters; United States; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid holidays

Paid time off

Volunteer days

Tuition assistance

Parental leave

Military leave assistance

Wellness program

Job summary

QTS Data Centers is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, mechanical, and plumbing equipment across a 24x7x365 data center. You will monitor building systems, run tests, and analyze data to ensure proper operation while assisting customers on the data center floor and via phone.

This on-site role requires strong teamwork and rapid issue escalation. You will perform tasks per Data Center Operation procedures, create tickets, and coordinate

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.
• One or more years of work experience in data center environment, NOC, or equivalent.

Responsibilities

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.

Skills

Customer focus

Interpersonal skills

Communication skills

Teamwork

MS Office

Job description

QTS Data Centers is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, mechanical, and plumbing equipment across a 24x7x365 data center. You will monitor building systems, run tests, and analyze data to ensure proper operation while assisting customers on the data center floor and via phone.

This on-site role requires strong teamwork and rapid issue escalation. You will perform tasks per Data Center Operation procedures, create tickets, and coordinate