Danish Speaking HealthTech Support Specialist -Remote in Greece

Employers from Greece; United States; À distance; USD 47 000 - 76 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Monthly bonus

Training covered

Relocation package

Health insurance

Private health insurance

Two extra salaries per year

Résumé du poste

Patrique Mercier Recruitment By Nellie is seeking a Danish Speaking HealthTech Support Specialist to combine technology with healthcare service. You will assist Danish-speaking clients using health tech solutions, helping them overcome issues and maximize product use.

Responsibilities include providing technical support via phone, email, and chat; diagnosing software and hardware problems; educating users on features; maintaining CRM records; and collaborating with product and tech teams to

Qualifications

• Fluency in Danish and English with strong written and verbal communication.
• Experience in customer support, preferably in HealthTech or healthcare.
• Strong technical troubleshooting and familiarity with health technology apps.
• Excellent customer service and empathy skills.
• Experience with remote support tools and CRM is a plus.
• Ability to work independently in a remote setting and manage multiple tasks.

Responsabilités

• Provide technical support to Danish-speaking clients via phone, email and live chat.
• Diagnose and resolve software and hardware issues in health tech products.
• Educate customers on product features for optimal use in healthcare settings.
• Maintain detailed CRM records of interactions and resolutions.
• Collaborate with product and technical teams to escalate issues and feedback.
• Conduct proactive follow-ups to ensure issue resolution and satisfaction.
• Stay updated on health tech trends and product improvements.

Connaissances

Danish language

English language

Customer support

Technical troubleshooting

CRM systems

Remote work

Outils

CRM systems

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to announce an opening for a Danish Speaking HealthTech Support Specialist. This position is designed for individuals keen on merging their passion for technology with a commitment to enhancing the healthcare experience for users. In this role, you will provide dedicated support to Danish-speaking clients using health technology solutions, assisting them in overcoming challenges and maximizing their product use.

Responsibilities

• Offer exceptional technical support to Danish-speaking clients using HealthTech products through various communication channels, including phone, email, and live chat.
• Diagnose and resolve software and hardware issues related to health technology applications.
• Educate clients on product features and functionalities, ensuring they have the knowledge for optimal use in a healthcare setting.
• Maintain detailed records of customer interactions and resolutions within the CRM system.
• Collaborate with product development and technical teams to escape issues and provide valuable user feedback for continuous improvement.
• Engage in proactive follow-ups with clients to ensure thorough resolution of their issues and to enhance user satisfaction.
• Stay updated on industry trends, product improvements, and advancements in health technology to better serve client needs.

Requirements

• Fluency in Danish and English, with strong verbal and written communication abilities.
• Previous experience in a customer support role, particularly within the health technology or healthcare sector.
• Strong technical troubleshooting skills and familiarity with health technology applications.
• Excellent customer service skills, with a strong capacity to empathize with clients.
• Proficiency with remote support tools and experience using CRM systems is a plus.
• Ability to work independently in a remote environment and effectively manage multiple tasks.
• A commitment to ongoing learning and professional development within the health technology field.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...