Norwegian Speaking Customer Support for Online Streaming -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

Patrique Mercier Recruitment FR is seeking a Norwegian-speaking Customer Support Representative for an online streaming service. You will assist Norwegian-speaking clients via phone, email, and chat and help with account management, subscriptions, and tech issues.

This role rewards strong communication, problem-solving, and a customer-first mindset. Fluency in Norwegian and English is required, with flexibility to work varied hours, including weekends.

Qualifications

• Fluency in Norwegian and English, both written and spoken.
• Experience in customer support, preferably in entertainment/streaming.
• Strong communication and customer-focused approach.
• Proficient with customer support software and office apps.

Responsibilities

• Provide outstanding customer support to Norwegian-speaking clients regarding online streaming services via phone, email, and chat.
• Assist customers with inquiries related to account management, subscription details, and technical troubleshooting.
• Effectively resolve customer complaints to enhance their viewing experience.
• Document customer interactions accurately and ensure prompt follow-up on inquiries.
• Collaborate with internal teams to identify and implement service improvements based on customer feedback.
• Stay updated on product features and content offerings to provide informed assistance.
• Gather and analyze customer feedback to support the continuous enhancement of service quality.

Skills

Norwegian language

English language

Customer support experience

Communication skills

Problem solving

Time management

Tools

CRM software

Office applications

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is focused on connecting gifted professionals with exciting job opportunities. We are currently seeking a Norwegian Speaking Customer Support Representative for an Online Streaming Service. This role is perfect for individuals who are passionate about entertainment and excel at providing exceptional service to clients in the Norwegian language.

Responsibilities

• Provide outstanding customer support to Norwegian-speaking clients regarding online streaming services via phone, email, and chat.
• Assist customers with inquiries related to account management, subscription details, and technical troubleshooting.
• Effectively resolve customer complaints to enhance their viewing experience.
• Document customer interactions accurately and ensure prompt follow-up on inquiries.
• Collaborate with internal teams to identify and implement service improvements based on customer feedback.
• Stay updated on product features and content offerings to provide informed assistance.
• Gather and analyze customer feedback to support the continuous enhancement of service quality.

Requirements

• Fluency in Norwegian and English, both written and spoken.
• Previous experience in customer support, preferably in the entertainment or streaming industry.
• Strong communication skills with a customer-focused approach.
• Proficient in using customer support software and standard office applications.
• Excellent problem-solving abilities and the capacity to work efficiently under pressure.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied hours, including weekends and holidays if necessary.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks