Danish-Speaking Customer Success Specialist | Growth

Employers from Greece; United States; Teletrabalho; USD 50 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly salary

Monthly performance bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

Resumo da oferta

Patrique Mercier Recruitment FR is excited to announce a new opening for a Danish Speaking Customer Success Specialist. The role focuses on helping Danish-speaking clients achieve their objectives through phone, email, and chat support.

You will address inquiries, build relationships, and collaborate with internal teams to upsell and improve engagement. Fluency in Danish and English, customer service experience preferred, and a proactive attitude are essential.

Qualificações

• Fluency in Danish and English, both written and spoken.
• Experience in customer service or customer success positions is highly desirable.
• Exceptional communication and interpersonal skills, with a focus on customer satisfaction.
• Proficient problem-solving abilities and a proactive attitude toward resolving customer issues.
• Strong organizational skills and keen attention to detail.
• Familiarity with CRM software and standard office technologies.
• A positive mindset and a dedication to ensuring customer success.

Responsabilidades

• Serve as the primary contact for Danish-speaking customers, providing outstanding service through phone, email, and chat communications.
• Promptly address customer inquiries and provide accurate information about our products and services.
• Develop strong relationships with clients to understand their needs and ensure they are maximizing their investment in our solutions.
• Efficiently resolve customer complaints and issues to enhance their overall experience.
• Maintain detailed records of customer interactions in the CRM system for continual improvement and follow-up.
• Work collaboratively with internal departments to create opportunities for upselling and improving customer engagement.
• Stay updated on new products and industry trends to offer the best possible guidance to clients.

Conhecimentos

Danish language

English language

Customer service experience

CRM software

Communication skills

Problem solving

Ferramentas

CRM systems

Descrição da oferta de emprego

Patrique Mercier Recruitment FR is excited to announce a new opening for a Danish Speaking Customer Success Specialist. The role focuses on helping Danish-speaking clients achieve their objectives through phone, email, and chat support.

You will address inquiries, build relationships, and collaborate with internal teams to upsell and improve engagement. Fluency in Danish and English, customer service experience preferred, and a proactive attitude are essential.