Danish-Speaking Customer Experience Specialist

Employers from Greece; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Monthly Performance Bonus

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking customer service specialist in the United States to ensure outstanding support across phone, email, and chat. You will help customers, resolve issues, and share product knowledge to enhance their experience.

The role emphasizes CRM accuracy, collaboration with internal teams, and mentoring new colleagues. Fluency in Danish and English is required, with a positive, customer-focused mindset and strong problem-solving skills.

Qualifications

• Fluency in Danish and English with strong communication skills.
• Experience in customer service is advantageous but not mandatory.
• Strong analytical and problem-solving abilities with a customer-focused mindset.
• Skilled in engaging effectively with customers from diverse backgrounds.

Responsibilities

• Serve as the primary point of contact for Danish-speaking customers via phone, email, and chat.
• Address inquiries, resolve issues, and provide product information promptly.
• Maintain accurate CRM records of customer interactions and feedback.
• Collaborate with teams to improve customer service processes using insights.
• Stay informed about products and policies to offer precise assistance.
• Participate in team meetings and share ideas to boost satisfaction and efficiency.
• Mentor new team members by sharing expertise and best practices.

Skills

Danish language fluency

English language proficiency

Customer service mindset

CRM software experience

Tools

CRM software

Job description

Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking customer service specialist in the United States to ensure outstanding support across phone, email, and chat. You will help customers, resolve issues, and share product knowledge to enhance their experience.

The role emphasizes CRM accuracy, collaboration with internal teams, and mentoring new colleagues. Fluency in Danish and English is required, with a positive, customer-focused mindset and strong problem-solving skills.