Danish Speaking Customer Service for Consumer Electronics Brand -Remote Greece

Employers from Greece; United States; Remote; USD 45.000 - 63.000; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Training & Development

Performance Bonus

Two Extra Salaries Per Year

Fully Paid Relocation Package ( flight

Free Greek Lessons

Zusammenfassung

Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking Customer Service Representative for a renowned consumer electronics brand. This remote role is based in Greece and ideal for individuals passionate about technology and delivering exceptional customer support to Danish-speaking clients.

Responsibilities include assisting customers across channels, troubleshooting, processing orders, and guiding buyers through the process.

Qualifikationen

• Fluency in Danish and English, both written and spoken.
• Experience in customer service, preferably in consumer electronics or technology.
• Excellent communication skills focused on customer satisfaction.
• Strong problem-solving abilities and ability to work remotely.

Aufgaben

• Provide outstanding customer service to Danish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries about products, troubleshooting issues, and processing orders.
• Guide customers through the buying process for a seamless experience.
• Handle complaints professionally and work toward resolutions.
• Maintain knowledge of product features, specifications, and services to provide accurate information.
• Document all customer interactions to aid service improvements.
• Collaborate with internal teams to resolve complex issues.

Kenntnisse

Danish language

English language

Customer service experience

Tech industry knowledge

Communication skills

Remote work capability

Problem solving

CRM software familiarity

Attention to detail

Interest in electronics

Tools

CRM software

Live chat tools

Email handling

Jobbeschreibung

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Danish Speaking Customer Service Representative for a renowned Consumer Electronics Brand. This remote position based in Greece is ideal for individuals who are passionate about technology and dedicated to providing exceptional customer support to Danish-speaking clients.

Responsibilities

• Provide outstanding customer service to Danish-speaking clients across various channels, including phone, email, and live chat.
• Assist customers with inquiries about products, troubleshooting issues, and processing orders.
• Guide customers through the buying process, ensuring a seamless and informative experience.
• Handle customer complaints and feedback with professionalism, working towards resolutions that enhance customer satisfaction.
• Maintain up-to-date knowledge of product features, specifications, and services to provide accurate information to customers.
• Document all customer interactions thoroughly to contribute to ongoing service improvements.
• Collaborate with internal teams to resolve any complex issues that may arise.

Requirements

• Fluency in Danish and English, both written and spoken.
• Experience in customer service, particularly in the consumer electronics or technology sector, is preferred.
• Excellent communication skills with a focus on customer satisfaction.
• Strong problem-solving capabilities and the ability to work independently in a remote setting.
• Familiarity with customer service software and online communication tools.
• Detail-oriented with strong organizational skills.
• A genuine interest in consumer electronics and technology trends.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks